Sales Support & Customer Service Administrator

Location: West Molesey / Hybrid Working- 3 days in office and 2 days from home

Salary: -25 - -27k

Contract: 12-Month FTC

Hours: Monday - Thursday: 9am - 5.30 pm and Friday: 9am - 5pm with (One-hour unpaid lunch break)

Overview

We are currently recruiting for a Sales Support & Customer Service Administrator to join a well-established and growing business based in Surrey.

This is a varied and fast-paced position, combining administration, sales support and customer service, where you will play a key role in supporting the sales team while delivering a high level of service to customers.

This opportunity would suit someone who enjoys being at the centre of operations, managing multiple tasks, and working closely with both internal teams and external clients.

The Role

Working as part of the Customer Services team, you will provide essential administrative and sales support while acting as a first point of contact for customer enquiries.

Key responsibilities include:

• Managing incoming enquiries via phone and email, providing product, pricing and general information.
• Supporting the sales team with quotations, pricing and project administration.
• Preparing and issuing quotations using Excel and internal systems.
• Calculating pricing and margins in line with commercial targets.
• Processing sample requests and coordinating with internal teams.
• Liaising with suppliers and internal departments regarding stock availability and orders.
• Maintaining accurate records on CRM and internal systems.
• Supporting order handovers to ensure smooth and accurate processing.
• Assisting customers with queries, ensuring a professional and timely response.
• Providing general administrative support across the team.

Candidate Requirements

• Previous experience within administration, sales support or customer service roles.
• Strong organisational skills and attention to detail.
• Confidence working with numbers, pricing or Excel.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks in a busy environment.
• A proactive and team-oriented approach.

What''s on offer?

• Competitive salary (dependent on experience)
• Hybrid working (3 days in the office)
• 25 days holiday + bank holidays
• Pension scheme
• Health & wellbeing support
• Supportive and collaborative working environment

Additional Information

• 12-month maternity cover contract
• Monday to Friday, full-time hours
• Based in West Molesey with occasional travel to a London showroom