Key Responsibilities;

• Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications, section 20 processes for major works, ensuring legal compliance and effective stakeholder management, ultimately creating a single leasehold team in the borough.
• Develop and implement policies, procedures, and performance frameworks to improve service quality and accountability.
• Collaborate with finance, legal, asset management, and housing teams to ensure joined-up delivery.
• Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
• Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
• Provide expert advice on leaseholder legislation, rights, and obligations.
• Lead a team of officers, fostering a culture of ownership, responsiveness, and continuous improvement.

If you are interested in this role please send your updated CV in the first instance.