Your new company This organisation is a strategic and hands-on Operations Manager to lead a team and support with their customer journey.Your new roleYour responsibilities include:Leading daily stand-ups and managing a teamOverseeing the full end-to-end customer journeyIdentifying and implementing process improvementsEnsuring regulatory compliance and scripts are FCA compliantMonitoring team performance and producing regular reportsSpotting trendsMeeting with auditorsCollaborating across departments to enhance operational efficiencyOther ad-hoc duties requiredWhat you''ll need to succeedA strong background in an insurance or regulated environment, ideally personal lines insuranceProven experience in a managerial or operational leadership roleA track record of improving processes and driving performanceStrong analytical and reporting skillsClear communication, adaptability, and a proactive mindsetWhat you''ll get in returnYou will receive an excellent competitive rate for a growing business, with the opportunity to work from home and a benefits package including holiday allowance, pension and more.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at (url removed)