Outreach Executive Location: Stockton on Tees About the Role This is a proactive, customer-focused position where you will identify new opportunities, reconnect with dormant customers, follow up quotations and sample requests, and help ensure that every customer interaction adds value to their journey. Working closely with colleagues across Sales, Marketing and Customer Service, you will contribute to driving enquiry conversion, strengthening customer relationships and supporting business performance. Key Responsibilities As an Outreach Executive, you will: Build and maintain strong relationships with existing trade customers, identifying opportunities to increase engagement and sales. Reconnect with inactive trade accounts, encouraging renewed business activity and strengthening customer loyalty. Support the development of new trade account opportunities generated through lead-generation activities. Generate quality sales opportunities and appointments for the wider sales team. Follow up consumer quotations, gaining insight into customer requirements and helping progress opportunities towards a successful outcome. Engage with customers who have requested product samples, understanding their project needs and guiding them towards quotation or purchase. Ensure all enquiries receive timely, professional and customer-focused follow-up. Maintain accurate and up-to-date customer information, activity records and opportunity pipelines within the CRM system. Collaborate ..... full job details .....