Kilmarnock - Start date 16th February 2026 £25,000 plus monthly bonus Customer Solution Specialist Fantastic opportunity to join one of the UK s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site. Key Skills required: Excellent written and communication skills Previous call centre or customer service experience Ability to work towards targets A team player Ability to show empathy whilst being resilient Salary: £25,000pa and opportunity to earn up to £300 bonus per month Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months) 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm and 1 in 3 Sat 8am 2pm) 28 days holidays (increasing to 31 days after 5 years) Pension (5% employee and minimum 4% employer contributions) Life Assurance (3 x annual salary) Free medical, dental and optical healthcare cash plan Additional Benefits: Staff discounts at a huge number of shops and online retailers Health and Wellbeing programme Employee Assistan