Overview

Join to apply for the

IT Service Transition Analyst

role at

The AA .Location

Location: Oldbury (hybrid working 3 office days per week)Employment Type

Permanent, full timeBenefits

25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme with access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support your career progressDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyResponsibilities

Support the Service Introduction Manager in managing service transitions across a £6m project portfolio.Act as a quality gate for service readiness, ensuring all deliverables meet operational standards.Collaborate with IT Project Managers, Architects, and BAU teams to ensure effective governance and execution.Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews.Design and maintain service introduction processes and documentation.Ensure compliance with ITIL best practices and internal policies.Qualifications

Some experience helping to move IT services from project delivery into day-to-day operations.Understanding of ITIL practices, such as Incident, Change, Problem, and Transition Management.Familiarity with the software development lifecycle (SDLC), including areas like infrastructure, testing, and documentation.Confidence working with a range of people, both technical and non-technical, and a collaborative approach to getting things done.Interest in service design and introduction, including support models, service validation, and process mapping (e.g., Visio).Exposure to tools like ServiceNow and Jira, and awareness of Agile, DevOps, or ITIL ways of working.Company/Culture

The AA describes itself as evolving and expanding to offer a wide range of products and services to millions of customers, including roadside assistance, home and motor insurance, and driving technologies. The COO function provides stability and supports growth and innovation.We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.EEO/Legal

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

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