Account ManagerFull-time, permanent opportunityMonday to Friday working patternFully on-site roleSalary: £28,000 per yearWhat You''ll Be DoingManaging a portfolio of client accounts and maintaining strong working relationshipsActing as a primary point of contact for client queries and supportDelivering regular account updates, reports, and performance insightsCollaborating with internal teams to ensure client expectations and service standards are consistently achievedResolving issues and queries efficiently and professionallyReviewing account performance and identifying areas for improvementSupporting client retention and contributing to wider business growth initiativesKeeping CRM systems and internal records accurate and up to dateMust havesPrevious experience in account management, customer service, or client relationship rolesExcellent communication and interpersonal skillsStrong organisational abilities with a high level of attention to detailComfortable analysing reports and working with performance dataGood working knowledge of Microsoft Office and CRM platformsA professional, proactive, and customer-focused approachAbility to manage workload effectively within a fast-paced environmentNice to HavesExperience within debt collection, credit control, or financial services environmentsUnderstanding of collections processes and client reportingA-Level qualification or equivalentWhat''s in it for you?22 days annual leave, increasing to 25 days with service, plus bank holida