Customer Service and Travel AdvisorThe company One of the UK''s largest Hajj and Umrah travel groups, established for over 20 years and consistently recognised as a top-quality provider of Hajj services. The business is currently expanding its digital platform and growing the delivery team to support ongoing development. With a team of 50 staff, this is a rare opportunity to join a well-established, ambitious travel company at an exciting time of growth and transformation.The role A Customer Service and Travel Advisor is required to join the East London, Whitechapel team to manage customer bookings and deliver excellent service. The successful candidate will provide support across all aspects of the customer journey, liaise with suppliers, and assist with general office duties.You will take responsibility for: Helping customers book travel arrangements for Hajj, Umrah, and other group travel Liaising with suppliers, airlines, and accommodation providers Processing group travel bookings efficiently and accurately Responding to customer complaints and queries promptly Managing general office duties and administrative tasks Delivering excellent customer service via phone, email, and in-person interactionsWhat you need It is ESSENTIAL for the successful candidate to have: Previous customer-facing experience, recent graduate, or strong passion for travel and hospitality Highly organised with strong attention to detail Excellent communication and telephone skills Ability to manage