We''re recruiting a Resident Liaison Officer to join our established Capital (Planned Works/Refurbishment) Division in Cheltenham, working on contracts with our clients in Cheltenham and Stroud. This role is integral to maintaining Ian Williams''s strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you''ll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You''ll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining ..... full job details .....