Business Operations Manager

Location: Southam, Warwickshire (fully office based) Salary: £40,000 with equity opportunity for the right person Hours: Monday to Friday — 08:30 to 17:00 Monday to Thursday, 16:00 finish on Fridays

The Role

We are recruiting a senior Business Operations Manager for a highly respected, well-established professional services business based in Southam. The business works with a private, high net worth client base and operates within a regulated environment, dealing regularly with lawyers, auditors and external stakeholders on behalf of its clients.

This is a hands-on leadership role at the heart of the business. The Managing Director is increasingly focused externally, and the right person will take full operational ownership of the office — managing the team, driving standards, ensuring client work moves through efficiently and that nothing falls through the cracks.

This is not a junior administration role. It requires someone with genuine presence, the confidence to manage people and hold them accountable, and the professionalism to represent the business with a discerning, private client base.

Key Responsibilities

• Taking day-to-day operational control of the office, ensuring work is prioritised and completed to deadlines
• Overseeing and coordinating workloads across the team, setting clear expectations and following up daily
• Acting as a senior point of contact for clients, ensuring a professional, responsive and discreet service at all times
• Liaising with external stakeholders including lawyers, auditors and regulators
• Overseeing compliance-related administration, including client onboarding and documentation
• Addressing issues promptly and professionally, including performance, accountability and handovers
• Spotting problems early and resolving them before they escalate
• Creating structure, consistency and high standards across the office

What We Are Looking For

• Proven experience in a Business Operations Manager, Office Manager, Operations Manager or similar senior leadership role
• Background in professional services — legal, accountancy, compliance, financial services, wealth management or similar — would be an advantage but is not essential
• Experience working with or supporting a private, high-end or demanding client base
• Strong people management skills, including the ability to have difficult conversations when needed
• Highly organised, proactive and detail-focused
• A calm, professional and resilient individual — firm when needed, but never aggressive
• Confident dealing with senior stakeholders and external professionals
• Comfortable working within a regulated, process-driven environment
• Fully happy to be office-based in Southam, Monday to Friday

What''s on Offer

• Senior leadership role with genuine autonomy and day-to-day ownership of the business
• Close working relationship with the Managing Director
• Stable, established business with a long-standing reputation and loyal client base
• Early Friday finish — 4pm every week
• Long-term progression and a genuine equity opportunity for the right person

INDL