Senior Customer Success Manager Our client is a mission-led, fast-scaling SaaS organisation delivering an innovative platform designed to support employee personal development, and organisational engagement. With global clients across multiple sectors, the platform enables businesses to run powerful programs that foster growth, retention, and connection. Backed by recent investment and entering a new phase of strategic expansion, the company is now seeking a Senior Customer Success Manager to join their team and lead relationships with key enterprise clients. The OpportunityThis is a fantastic opportunity to step into a high-impact role managing a portfolio of strategic, high-value accounts. As the Senior Customer Success Manager, you''ll work closely with senior HR, LandD, and Talent stakeholders to ensure successful implementation, ongoing engagement, and long-term client satisfaction. You''ll be central to shaping and improving customer success practices, with a pathway toward a leadership for the right candidate. Key ResponsibilitiesManage the full customer lifecycle for a portfolio of large enterprise accountsLead onboarding and training to ensure clients launch successfully and with confidenceBuild and maintain strong relationships with senior client stakeholders across HR and LandD Talent functionsDesign and execute strategic success plans tailored to customer goalsConduct regular check-ins and Quarterly Business Reviews (QBRs), sharing insights and resultsCollaborate