Customer Care AdvisorHorley, 30,000 - 31,000Monday to Friday 8.30am - 5.30pmAre you a natural problem solver who genuinely enjoys helping people? Do you take pride in delivering excellent customer service, getting the details right and being part of a team that works together to make things happen?We''re working with a well-established and successful business looking for a Customer Care Advisor to join its busy, friendly and supportive team.This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building positive customer relationships and takes real ownership of delivering a great service.You''ll be a key point of contact for customers, handling everything from everyday enquiries and order updates to resolving more complex queries. No two days will be quite the same, so you''ll need to be organised, adaptable and confident juggling multiple priorities whilst maintaining a friendly, professional approach.What will you be doing?Providing excellent customer service across telephone, email and other communication channelsTaking ownership of customer enquiries and seeing them through to a successful resolutionHandling customer queries, complaints and issues with empathy, professionalism and a solutions-focused approachProcessing orders, quotations, returns, refunds and account updates with a high level of accuracyKeeping customers informed about orders, deliveries, products and servicesMaintaining accurate customer records and updating ..... full job details .....