Onsite IT Support Engineer London - Tower Bridge Area Salary £40,000 per annum London-based Managed Service Provider (MSP) delivering smart, agile, and user-focused IT solutions to innovative businesses. We are growing our team and seeking a passionate Onsite Engineer to join us in a full-time onsite role primarily based at our client site in London, near Tower Bridge. This is a fantastic opportunity for a proactive, hands-on IT professional eager to make a real difference. You will be the vital link between our remote support teams and the client, ensuring smooth day-to-day IT operations, rapid issue resolution, and excellent service delivery on-site. You''ll be working in a dynamic environment where your expertise and attitude directly impact business success. Key Responsibilities Provide on-site technical support, troubleshooting, and resolution for hardware, software, network, and peripheral issues across desktops, laptops, printers, and related equipment. Collaborate closely with our remote Helpdesk and 2nd/3rd line teams to escalate, coordinate, and resolve complex issues promptly. Manage Workstation setups, upgrades, and deployments, ensuring all configurations meet company and client standards. Perform regular health checks, maintenance, and patching on client systems to proactively prevent issues. Assist with network connectivity, Wi-Fi troubleshooting, and ensure secure access across client locations. Support Microsoft 365 client c