Customer Service Advisor - West Norwood, London
£27,053 + Performance Bonus
Permanent | Full-Time | 5 Days out of 7

Are you passionate about delivering excellent customer service and helping people find the right solutions?

We are looking for a Customer Service Advisor to join a busy self-storage site in West Norwood. This is a varied role combining customer service, sales, administration, and day-to-day site operations.

Key Responsibilities

• Providing excellent customer service in person, by phone, and via email
• Assisting customers in choosing the right storage solutions
• Driving sales and contributing towards site targets
• Managing customer accounts and administration
• Maintaining a clean, safe, and professional site environment
• Supporting daily operational tasks and site standards
• Undertaking key holder and lone-working responsibilities when required

• Experience in a customer-facing, retail, or sales role
• Strong communication and customer service skills
• Confident working towards targets
• IT literate with good administrative skills
• Organised, reliable, and able to work independently
• Flexible to work a rota of 5 days out of 7

• £27,053 basic salary
• Performance-related bonus
• Full training and ongoing development
• Career progression opportunities