Inbound Customer Service Advisor

Our client is currently seeking a Customer Service Advisor to join their inbound customer services team.

Working from offices in the centre of Brighton the team are the first point of contact for customers looking to start an insurance claim following injury, medical emergency or other factors related to travel insurance.- Candidates will be listening to and capturing details from the customer, answer questions and when needed create a case file for the insurance firm to work from.

In some cases customers can be emotional, sometimes distressed.- Therefore, candidates need to be empathetic and with excellent listening skills. Full training is also provided for this role and candidates are paid for the training.

The office is open 6 days a week.- The successful candidate will need to be flexible and will work either an 8am-4pm or 9am-5pm shift pattern (Monday to Friday). In addition, a Saturday will have to be worked once every three weeks (9am-5pm). A salary of -12.60 per hour is provided and paid weekly.

For further information please apply below.