Our client is looking for a proactive and organised Business Support Officer to provide high quality administrative and business support to the Housing Complaints and Quality Assurance Team. In this role you will help ensure that complaints, members enquiries and compensation related tasks are managed efficiently and within required timeframes. A key part of the role includes processing compensations, maintaining accurate records and producing performance reports. You will support their quality assurance processes, assist with system administration and help staff use the complaints and casework systems effectively. This role is ideal for someone with strong administrative experience, good IT and reporting skills and a keen eye for detail. If you are interested in this role please send your updated CV in the first instance.