Your new company A large public sector organisation based in BallymenaYour new roleRespond to telephone calls, emails and other enquiries from the public, external agencies, other officers etc. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or, where appropriate, to the relevant officer.Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department''s database and providing status reports to the appropriate officer as required.Assist in the preparation of marketing materials and publications for the service, and in updating the organisation''s website as appropriateEffectively operate manual and computerised information systems across all functions within Public Protection, Health and Wellbeing. This will include inputting and uploading information, accessing for enquiries and production of reports.Create and maintain confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews.Organise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow-up action.Assist officers in the completion and submission of reports and returns, and in the maintenance of registers.Maintain office systems to manage the flow and storage of files and information both electronically and in hard copy.Maintain the internal information management system