Confero Recruitment is delighted to be supporting a respected Housing Association in Central Scotland to recruit a Property Services Officer to join their Property Services team.

This is an excellent opportunity for an experienced housing or property professional with a strong background in responsive repairs, void property management, contractor management, and customer service within the social housing sector.

Key Responsibilities

• Manage reactive repairs and void maintenance services to ensure high-quality outcomes for tenants.
• Oversee contractor performance, quality standards, compliance requirements, and service delivery targets.
• Coordinate damp and mould cases, ensuring legislative timescales are met.
• Carry out property inspections, including complex repairs, void properties, and post-work quality inspections.
• Monitor and report on repairs, void performance, and contractor KPIs.
• Manage complaints, insurance claims, rechargeable repairs, and alteration requests.
• Support and supervise Property Services team members, including performance management and development.
• Build positive relationships with tenants, contractors, and external stakeholders to deliver excellent customer service.

About You

• Previous experience within a social housing, housing association, local authority, or property maintenance environment.
• Strong knowledge of responsive repairs, voids management, contractor supervision, and maintenance services.
• Experience producing performance reports and monitoring service standards.
• Excellent communication, customer service, and organisational skills.
• Full UK driving licence and access to a vehicle for business use.

What''s on Offer

• Opportunity to work for a well-established Housing Association committed to delivering excellent services to its customers.
• Varied and rewarding role with responsibility for repairs, voids, compliance, and contractor management.
• Competitive salary and benefits package.

For further information or to apply, please contact Alasdair Reid.