IT Support Technician Location: South Wales (Office-based - Crickhowell) Salary: Dependent on experience An established and expanding online education provider is seeking an experienced IT Support Technician to join its growing IT team in South Wales. This is a broad and varied role within a hands-on environment, supporting a large remote workforce and student community. The RoleYou will provide remote IT support to over 400 employees and 8,000 students, while contributing to a range of IT operational tasks. This is an excellent opportunity for someone with prior IT support experience who is looking to broaden their exposure within a dynamic and fast-growing organisation. Key ResponsibilitiesLog, prioritise and resolve IT support requests effectivelyProvide remote support to staff and studentsAdminister and maintain IT assetsSet up and maintain IT hardwareSupport and troubleshoot software including Microsoft 365 and Adobe ConnectEscalate issues to internal teams or third-party providers as requiredMaintain accurate records and documentationAbout YouPrevious experience in an IT support role (essential)Strong working knowledge of Windows 10/11 and Microsoft 365Methodical and logical problem-solving skillsStrong administrative skills and attention to detailCalm and empathetic approach to user supportAbility to manage expectations and build professional relationshipsTeam player who contributes ideas and shares knowledge To apply, please send your CV or contact Kathryn at Connaugh