Customer Service and AdministratorLocation: Bewdley Reporting To: Order Processing and Logistics Manager Responsible For: Administration within the business Deputy To: Order Processing and Logistics Manager Salary: Up to £32,000 per year, depending on experience Working Hours: Monday to Friday, 8:30am 4:30pm (some flexibility available)Purpose and Objectives of the RoleTo act as the first point of contact for customer service and administrative duties, providing efficient and effective support across the business, while ensuring all processes and procedures are followed.Main Duties and ResponsibilitiesCustomer Service and Communication First point of contact for all customer queries regarding orders, liaising with dispatch to resolve issuesDeliver excellent customer service and follow up on orders, fulfilment, and delivery queriesGatekeep and resolve queries preventing dispatch, escalating when necessaryFirst point of contact for visitors; manage incoming calls and ensure documentation is completedProvide regular reporting to customers and internal stakeholders Administration and Record Keeping Support all departments with administrative tasks including record keeping, file management, document control, and reconciliationMaintain organised electronic and physical order recordsEnter data for fulfilment records and invoicingSupport accounts with invoice processing, credit checks, ledger management, due diligence, and opening new accounts Operational and Process Support Work clo