Here s your chance to join a busy, customer-focused service team, where you ll play a critical role in ensuring high-quality maintenance and repairs across national contracts. If you re organised, proactive, and enjoy keeping things running smoothly in a busy operation, this could be your next move. Read on!In this role you ll be working closely with a team of Field Engineers, to plan and coordinate reactive and planned maintenance, ensuring SLA''s and budgets are met.This role is based just outside of Watford, Hertfordshire - easily commutable from Harrow, Wembley, Barnet, St Albans, etc.Salary up to £30,000 depending on your experience, this is a 1 Year Fixed Term Contract to cover a period of maternity leave.What you ll be doing:Logging and closing jobs, allocating jobs to Engineers, to meet daily SLA''sMaximising daily job completion rate and reallocating jobs where neededMaintaining accurate data and reporting for internal teams and clientsMonitoring SLAs and KPIs to ensure contractual obligations are metSending out quotes, resource planning, and emergency work schedulingMaybe you''ve worked in a Facilities Management helpdesk, or as a Scheduler for engineers? This job would be a great match.What we re looking for:Strong organisational and communication skills, confident in dealing with internal and external stakeholdersExperience with service systems, CRM, or field-service scheduling tools (e.g., ServiceMax, Salesforce, Dynamics)Knowledge of reactive/planned maintenance