OPERATIONSANALYTICS and INSIGHTS LEAD LONDON/HYBRID UP TO £100,000 This is a unique opportunity to lead an established analytics function while remaining close to the work. You''ll combine people leadership, operational analytics, experimentation, and AI-driven innovation to influence business strategy and improve customer and operational outcomes. ROLES AND RESPONSIBILITIES: The Operations Analytics and Insights Lead will: Lead, coach, and develop a team of analysts and analytics professionals Define analytical priorities and building a structured, value-driven roadmap Partner with senior stakeholders to influence business decisions through insight Develop frameworks to measure operational performance and identify inefficiencies Deliver hands-on analysis, experimentation, A/B testing, and statistical evaluation Build scalable reporting and measurement frameworks Automate manual processes and improving analytical workflows Support AI-enabled operational initiatives, including chatbot and copilot analytics Establish trusted metrics, governance, and data quality standards Drive a culture of analytical rigour, commercial thinking, and continuous improvement YOUR SKILLS AND EXPERIENCE: The ideal candidate will have the following skills and experience: Strong experience leading analytics, data, or insight teams Proven people management and stakeholder engagement capability Advanced SQL skills with the ability to work hands-on when required Experience developing ..... full job details .....