Customer Service Team Leader (Inbound andamp; Outbound)Location: RemoteContract Type: Temporary (3 months)Are you passionate about making a difference and helping the planet? Adecco is proud to be recruiting on behalf of a forward-thinking organisation committed to environmental impact and outstanding service delivery. We are seeking a dynamic Customer Service Team Leader to support and guide a high-performing contact centre team.About the RoleOur client delivers government-funded schemes designed to help public and private sector organisations increase energy efficiency and reduce their environmental impact. You will play a key role in supporting these initiatives by ensuring that customer interactions remain high-quality, compliant, and impactful.Why You Should Join UsMake an Impact: Contribute to projects aligned with the UK''s decarbonisation and sustainability goals.Supportive Environment: Work within a team that values wellbeing, professional development, and collaboration.Inclusive Culture: Be part of a diverse workforce that celebrates equal opportunities.Key ResponsibilitiesAs a Customer Service Team Leader, you will:Act as the first point of escalation for Contact Centre OperativesProvide coaching, guidance, and support to team membersHandle complex inbound and outbound customer interactionsMonitor interaction quality and deliver constructive feedbackSupport achievement of service levels, KPIs, and quality standardsEnsure all interactions are logged accurately in CR