Customer Account Manager / Customer Service AdvisorSalary: 26,500 + Commission and Monthly Bonus Hours: Monday-Friday, 9am-5pm Location: SouthamptonWe''re working with a well-established, employee-focused business that''s looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships.You''ll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment.What you''ll be doingManaging a portfolio of existing customer accountsHandling customer queries, complaints, claims and creditsAnswering inbound calls and managing your own inboxSupporting sales growth, including promoting exclusive product rangesProducing reports and reviewing account and sales dataSupporting the wider team as neededWhat we''re looking forPrevious customer service or account management experienceConfident and professional telephone mannerStrong communication and organisational skillsComfortable working to deadlines in a busy environmentGood working knowledge of Microsoft OfficeWhat''s on offerGenerous holiday allowance Pension contributions and monthly profit-share bonus Health and dental insurance contributionStaff discount, cycle to work scheme, and funded training opportunitiesINDCP