Location: 100% work from home / Fully remote Salary: £35k- £40k base salary + awesome benefitsAre you a Microsoft Dynamics 365 expert who loves solving problems, getting to the root cause of technical issues and helping clients get the most from their systems?Join a team where your expertise has a direct impact. You ll become a trusted technical partner to clients, tackling varied challenges, providing hands-on consultancy and building relationships that last.This role will suit someone with experience working in a similar role such as Dynamics 365 Support Consultant, D365 Technical Consultant, Dynamics 365 Functional Consultant, Dynamics CRM Consultant, Dynamics 365 Consultant.What you ll be doingAct as a technical escalation point for Dynamics 365 and Power Platform issuesTake support calls, manage cases and resolve incidents within agreed SLAsDiagnose and troubleshoot complex D365, Power Platform and integration issuesProvide remote consultancy and technical support to clientsInvestigate issues across Power Apps, Power Automate and DataflowsMaintain accurate case notes, time records and work diariesRepresent the company professionally and deliver an exceptional client experienceWhat you ll bringProven Microsoft Dynamics CRM/D365 experience, ideally in a support or technical roleStrong Power Platform administration and troubleshooting experienceExperience troubleshooting integrationsKnowledge of Power Apps, Power Automate and DataflowsDesirable skills include: D365 ..... full job details .....