Are you an experienced Customer Support Advisor, who is looking to work in a fast paced, global, market leading company? We ve an exciting new opportunity for an experienced Customer Support Advisor to join our Global Customer Support Team in Oldham, Greater Manchester. You ll be responsible for providing excellent first line support to our UK-wide and European customers troubleshooting a broad range of technical matters. As a natural problem solver, you ll be required to learn and advise on mechanical, electrical and software installations and issues. As a Customer Support Advisor, you will have the following responsibilities: Providing excellent customer service and technical support to new and existing customers relating to our cash validation and print products and services. Gaining knowledge of the entire mechanical, electronic and software product range. Investigation of technical faults, bugs, recurring issues and product fault trends escalating to the Customer Support Engineers where necessary. Working to tight deadlines, whilst managing multiple tasks simultaneously and ensuring quality is consistently high. Supporting an international customer base Taking accountability for systems infrastructure, that it is up to date and fit for purpose, and to ensure smooth processing of datasets, minimising backlog of jobs. Managing stakeholder expectations regarding product/shipment availability and quality. Qualifications, Skills and Experience required to become our Custome