As a Housing Team Leader you will lead the day-to-day delivery of housing services within the Housing sector, helping residents receive a clear and reliable service. You will organise the team''s work, oversee case progress and ensure housing matters are handled promptly.Client DetailsMid sized Housing Association with over 9,000 homes across rural south of England and urban West region of EnglandDescriptionLead the day-to-day work of the housing team to maintain a consistent service for residents.Allocate workloads and monitor progress to ensure housing enquiries and cases are handled on time.Review housing case information and guide the team on appropriate next steps.Maintain clear records of team activity, actions and case updates.Monitor service delivery and address issues that may affect the resident experience.Work with relevant stakeholders to resolve ASB matters and keep actions moving.Provide clear updates on service activity and outstanding work within the Housing Team Leader remit.ProfileA successful ''Housing Team Leader'' should have: Experience of leading a housing team and managing day-to-day workloads.Qualified member of CIH (Charted Institute of Housing) - (Desirable)Knowledge of housing services and the practical handling of resident enquiries.Ability to organise priorities, lead ASB case progress and meet agreed deadlines.Experience of reviewing housing information and maintaining accurate records.Knowledge of Fire Safety Policy.Clear written and verbal ..... full job details .....