We''re looking for a Bilingual Customer Service Advisor to join our Customer Support team in Edinburgh. If you''re fluent in another EMEA language and English and enjoy helping people, you''ll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLYLocation: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role).Salary: 26,800 + Monthly performance incentiveHours: Full time, 37.5 hours a week.Hybrid: Our hybrid model is 3 days in office, 2 days from home.Training: First 12 weeks, Monday - Friday, 8:00am - 4:30pm.Language: This role requires spoken and written fluency in English and another language. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You''ll Love Working Here33 days annual leave (including bank holidays)Hybrid working - 3 days in the office, 2 days from home (subject to training and performance)Monthly performance bonus$600 USD in annual Trip Coins to put towards your own travelHealth Cash Plan covering dental, optical, physiotherapy, massages and moreFree on-site gym or discounted memberships with Nuffield Health and PureGymEnhanced family leave, enhanced sick pay and an Employee Assistance ProgrammeLife insurance worth four times your annual salary$450 USD employee referral bonusContinuous learning and genuine ..... full job details .....