IT Support Engineer Liverpool 35,000 - 40,000 + BenefitsZachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support and Systems Engineer.This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You''ll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth.The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment.What''s on Offer: 35,000- 40,000 basic salaryOn-site role, Monday-FridayExposure to cloud, infrastructure, and security projectsHigh ownership and visibility across the businessLong-term growth within a scaling retail and e-commerce environmentKey Responsibilities:Provide 1st and 2nd line support across MacOS and Windows devicesTroubleshoot hardware, software, networking, and access issuesManage onboarding and offboarding of users, devices, and permissionsSupport retail, warehouse, and head office teams with varying technical needsAdminister Microsoft 365 and drive user adoption of internal standardsImplement controls aligned with AI usage policies and data loss preventionAdminister Entra ID including users, groups, roles, and conditional ac