Customer Service and Sales Executive Location: Knaresborough Salary: £25,000 to £30,000 Hours: Full-time, Monday to Friday, 9am to 5pm (1 hour lunch) Benefits: 24 days holiday plus bank holidays, company bonus scheme, free on-site parking We re looking for a sales-focused and customer-oriented Sales Executive to join a friendly, professional, and supportive team in Knaresborough. This role is perfect for someone who enjoys speaking with people, building relationships over the phone, and guiding customers towards the right product solutions. You ll handle a mix of inbound and outbound calls, turning warm leads into sales while delivering a first-class customer experience. What you ll be doing: Managing incoming and outbound customer calls Identifying customers needs and providing tailored product information Preparing and following up on quotations to convert leads into sales Setting up new business accounts in the system Logging all customer interactions accurately in the CRM Using MS Office (Outlook, Word, Excel) with confidence Working closely with your team to ensure a smooth, positive customer journey What we re looking for: Previous telephone-based customer service or sales experience (essential) Excellent rapport-building skills and a confident telephone manner Strong listening and communication skills Positive, self-motivated, and proactive attitude Good IT skills including MS Office and CRM systems If this position sounds of interest, apply