Deluxebase is an established and growing international toy and gift business supplying zoos, aquariums, museums, visitor attractions and retailers across the UK, Europe and North America. As the business continues to grow, we are strengthening our senior management team and are looking for an experienced Head of Operations to take responsibility for the day-to-day operational performance of the company. Reporting directly to the Joint Managing Directors, this is a broad senior management role covering the operational functions that take products from suppliers through to our customers. The role You will lead and improve the day-to-day operational performance of the business, working closely with managers across Purchasing and Logistics, Warehousing, Sales Administration, Product Development, IT and Finance. Key responsibilities will include: Leading the day-to-day operational performance of the business. Providing senior management oversight across Purchasing and Logistics, Warehouse Operations and Sales Administration. Overseeing our UK warehouse and third-party logistics operation in the USA. Improving purchasing, stock, shipping, fulfilment and customer-service processes. Developing clear operational KPIs and management reporting. Driving better use of Odoo ERP and reducing unnecessary manual and spreadsheet-based processes. Leading cross-functional operational improvement projects. Improving accountability, workflows, deadlines and escalation processes across ..... full job details .....