Eden Brown are working in partnership with a well known Housing Association as they look to recruit a Housing Customer Complaints Manager on an 8 week contract in ManchesterAs the Housing Customer Complaints Manager your role will involve:- Project Management; Prioritising services across the Complaints and Call Centre teams- Customer Services: Leading on re-evaluating processes- Customer Excellence: Developing and Improving Customer Excellence- Complaints: Identifying opportunities to improve the complaints process for both staff and tenants- Presentations: Delivering presentations with the above - Analysis - Analysing data and statistics to formulate new and improved strategiesDue to the nature of this role ''no line management'' is required for this short term contract Please only apply if you have Social Housing experience/expertise Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.