Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis For this role, we are looking for a self-motivated individual with a passion for technology who can deliver expectational customer service to both colleagues and clients Key Duties / Responsibilities Ensure the Service Desk is up to date Driving continuous improvement for processes within the service desk Lead weekly Service Desk review meetings to confirm state of all tickets Provide support of hardware, software and network issues Assist users with IT-related problems Answer queries and provide training where necessary Update service desk software to reflect work carried out to keep queries up to date Maintain accurate records of IT assets and users Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed Perform and monitor updates, backups and preventive maintenance on all IT systems Contribute to the implementation and monitoring of security measures to safeguard organisational data Participate in IT projects, including system upgrades, migrations and installations Work with third-party vendors to ensure a timely resolution of issues Skills and Competencies Experience woking within a IT Service Desk environment Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along ..... full job details .....