Job Description: Desktop/Helpdesk Support Consultant Rate: £200 per day Duration: 2-week contract (commencing 19 January) Location: 27 Soho Square, London, W1D 3QR Overview This business-critical position supports a high-profile enterprise during a period of internal resource transition. The Desktop/Helpdesk Support Consultant will serve as the primary onsite technical resource, delivering Tier 1 and Tier 2 support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience. Key Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation. Configure and deploy workstations, peripherals, user accounts, and application access. Support mobile devices and perform basic network troubleshooting (wired/wireless). Maintain and support collaboration and productivity platforms, including Office 365, Salesforce, Slack, Zoom, and MDM solutions such as Intune. Act as the onsite escalation point for issues requiring physical presence or hands-on technical intervention. Track, document, and manage incidents using Jira, ServiceNow, or similar ITSM/ticketing systems. Deliver white-glove support, ensuring professional communication and exceptional customer service. Required Skills andamp; Experience Minimum 4 years'' IT support experience in a professional or enterprise environm