The role:

As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time.

Main Duties & Responsibilities:

Leadership

*Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews.

*Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail.

*Support in the development and maintenance of training materials.

*Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction.

*Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable.

*Manage the team to deliver all their KPIs and SLAs.

*Conduct regular team meetings to communicate updates, resolve issues, and share best practices.

*Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team.

Invoice Validation

*Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources.

*Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI.

*Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities.

*Ensure PDF copy bills are uploaded as required by client.

*Identify and resolve invoice validation discrepancies with suppliers and see through to resolution.

*Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy

*Investigate and respond to any internal, client, supplier and third-party queries through to completion.

*Review and update tasks.

Reporting

*Payment files issued on the agreed day.

*Updating and issuing of clients’ reports, in accordance with SLA’s.

*Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients.

*Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting.

Quality Assurance

*Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence.

*Conduct quality checks on completed validations to ensure accuracy and compliance with standards.

*Complete periodic audits of the validation process and implement corrective actions as necessary.

Continuous Improvement

*Drive innovation in the teams’ processes, leveraging our software.

*Spot inefficiencies with systems and processes and suggest changes or developments

*Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs.

*Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients’ requirements.

Collaboration, Stakeholder Engagement & Relationship Management

*Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services.

*Attend client meetings as required.

*Work closely with the account management teams to ensure client satisfaction and retention.

*Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy.

*Work closely with the account management teams to ensure client satisfaction and retention.

*Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services.

Person Specification:

First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position.

Experience Required: 

3+ years’ experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software.

Min. 1 years’ experience leading a team.

Essential:

*Strong understanding of the energy industry.

*Excellent understanding of the bill validation process, and all elements of a utility bill.

*Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote).

*Intermediate Excel, such as pivot tables, lookups, concatenate.

Desired:

*Energy brokerage/consultancy experience

*Advanced excel skills – Power BI

Skills Required:

*Excellent leadership and people management skills.

*Strong analytical and problem-solving abilities.

*Strong negotiation and contract management skills.

*Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts.

*High degree of accuracy and excellent attention to detail.

*Strong analytical and problem-solving abilities.

*Build and manage interpersonal relationships at all levels

*Emotional intelligence

*Strong communication skills, both written and verbal.

*Excellent quantitative and analytical skills.

*Proactive and think outside the box

*Works well under pressure

*Critical thinking and problem-solving

*Strategic thinking

*Excellent organizational skills, attention to detail and time management

*Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively.

Other Characteristics:

*Personal style that is in line with the ZTP culture, values and behaviours

*Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business

*Structured problem solving, analysis & methodical mindset

*Self-motivated individual with initiative to prioritize workloads and tasks

*Commercial awareness

*Patient

*Creative

*Manage multiple projects at the same time

*High degree of independent judgement

*Resilience and adaptable to change

*Positive attitude

ZTP Company Benefits: 

*Competitive Compensation Package.

*25 Days Annual Leave plus UK Public Holidays.

*Vision Reimbursement.

*Flu Vaccine Reimbursement.

*EAP.

*Nursey & Childcare Salary Sacrifice Scheme.

*Pension.

*Family Friendly Policies.

*Remote Working.

*Flexible Working Options.

*We Work Office Membership.

*Quarterly Team Get Togethers.

*Recognition Scheme.

*Referral Scheme.

*1 Day Paid for Volunteering to Support Local Community.

*Home Office Set Up.

*Learning & Development Opportunities.

*Career Pathways & Promotion Opportunities.