Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role As a key member of our Customer Services Team, you ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients Main Duties and Responsibilities Handle customer orders and enquiries via phone and email. Keep customers informed of any changes to their orders, including change to delivery schedule. Processing, monitoring and follow up of customer quality complaints. Accurately raise orders in our system. Respond promptly and professionally to customer queries. Administrative tasks as the role requires. Maintain clear and consistent communication with internal teams. Any other reasonable request that supports the business. Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability. What We Offer Competitive salary and benefits, including annual leave, pension, and