Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe''s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.The Forecasting and Planning Manager will be responsible for the quarterly and yearly planning and target setting of TV Retention, as well as call demand forecasting for sports and cinema upgrades, downgrades and Broadband. They will need to understand the relevant performance variables (e.g. customer propensities, offer status, product holding, discretionary income band, new product launches) as well as the prevailing macro-economic trends such inflation, energy and interest rates to transform all of these considerations into a cohesive plan.What you''ll do: Forecasting Expert - Use your performance insight and expertise to deliver accurate call demand and churn forecasts to ensure correct call centre resourcing and an accurate outlook for Sky overall net growth and financial forecasting. Use the latest tools and automation to speed up and improve the accuracy of our forecasting. TV Churn Expertise - Become an expert in your retention planning area, developing a deep understanding of the drivers of performance at a customer segmented level Collaboration - Oversee and own planning pack presentation materials and distribution of channel targets. Working collaboratively with the Sky Data scientists, Finance Analytics, Comm