Senior Client Operations Manager£48,000 - £50,000Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans) A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you''ll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.The Opportunity You''ll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you''ll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.What You''ll Be Doing:Own and evolve the global onboarding function - from strategy through to execution and optimisationLead and develop a team responsible for delivering onboarding across marketsDrive continuous improvement by identifying bottlenecks and implementing scalable, efficient processesManage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently deliveredCollaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomesTrack performance using data and KPIs, using insights to refine onboarding and operational processesAct as the key point of accountability for onboarding delivery ..... full job details .....