The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner''s organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry.Key Responsibilities:Collaborate with the Group IT Team to continuously develop and manage IT infrastructure.Ensure alignment of IT security policies and procedures with all IT hardware and software components.Take the lead on new infrastructure projects aimed at improving efficiency and functionality.Offer expert advice on system enhancements and optimizations.Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution.Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage.Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies.Coordinate with solution providers and maintain relationships with IT partners.Essential Skills:Proficient understanding of computer hardware, network, and telephony applications.Desirable experience with VMWare and networking technologies such as VLAN segregation.Bachelor''s degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered.Proven experience in IT support or a re