Description Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays. Responsibilities Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetica