Based: Hybrid - The Grange, Saunderton, Buckinghamshire Contract: Permanent, Full Time Lead Hearing Dogs'' Impact and Insight function, building a charity-wide capability that uses evidence, data and research to understand our impact, inform strategic and operational decision-making, and help identify emerging needs, risks and opportunities. In this role you will ensure we understand the difference we are making, what our evidence is telling us and how this can inform future priorities and decision-making. Working closely with Digital, Data and Technology and Service Design and Service Engagement, you will help turn multiple sources of information into meaningful, connected insight that supports better decisions. Key Responsibilities Lead the Impact and Insight team, developing a small specialist team while building evidence and insight capability across the wider charity. Develop and lead Hearing Dogs'' approach to impact, insight and evaluation, ensuring we can robustly demonstrate the difference we make in the lives of people with hearing loss and understand where we can improve. Lead the development, roll-out and ongoing use of the Results Measurement Framework, establishing meaningful outcome measures and ensuring impact evidence is embedded in organisational decision-making. Deliver near-term results measurement for priority services while the framework is in development, including Helpful Hours, Community Drop-Ins and hearing dog partnerships. Work across the ..... full job details .....