2nd Line Desktop Support Engineer £30,000 + On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues (iPhone) Updating the Asset Management system and maintaining documentation Liaising with global teams and external vendors to resolve issues You ll need: Proven experience in a 2nd Line Desktop Support Engineer role Excellent troubleshooting and ticket resolution skills Experience with Windows 11, O365, Intune/SCCM, Active Directory Knowledge of AV/Telephony/MDM support in a corporate environment Strong communication skills and a calm, methodical approach Why apply? Great team culture in a secure and well-managed e