We are working with a Medium sized forwarder who are looking to recruit an Import Team Leader, 4 on 4 off days 7am - 7pmThe Team leader is responsible for overseeing and coordinating the day-to-day customer serviced activities within the Airfreight Import team. The role ensures the delivery of a high - quality, compliant, and efficient Import service while leading, supporting, and developing the customer service team. Acting as an escalation point for customers and internal stakeholders, the team leader ensures smooth operations from pre-arrival through to final delivery, while driving service excellence and continuous improvement. Role Involves. Act as senior point of contact and escalation for import customers, resolving complex or sensitive issues professionally and efficiently.Oversee the management of customer enquiries relating to airfreight import shipments, including ETA''s, customs clearance, documentation, delivery and exceptions. Ensure proactive and accurate customer communication regarding shipment status, delays, customs holds and additional requirements. Liaise with overseas agents, airlines, and service partners to ensure timely shipments tracking and information flow. Ensure all airfreight import documentation is received accurately and within required timeframes to meet customs and regulatory requirements.Coordinate closely with customs clearance, warehouse and transport teams to ensure seamless compliance. Act as the focal point for Key Import Accounts, ens