Administrator Location: Finsbury Park, N4 Hours: 8am 5pm Pay: £16.22 per hour (Umbrella) or £12.21 per hour (PAYE) Start: ASAPOverviewWe are seeking organised, proactive Administrators to join our team on a temp-to-perm basis. You will be responsible for supporting day-to-day operations, ensuring accurate record-keeping, coordinating with residents and contractors, and maintaining high standards of customer service.Key ResponsibilitiesResident and Customer ServiceAct as the first point of contact for residents and leaseholders.Liaise with residents to arrange appointments, surveys, and contractor visits.Maintain honest and clear communication with tenants.Manage and resolve complaints, identifying the nature of issues and aiming to resolve them promptly to prevent escalation.Keep a full log of all complaints and ensure they are reported/resolved in line with company procedures.Check that service promises are being delivered and notify stakeholders of any tenant issues.Operational and Compliance AdministrationEnsure all mandatory inspections are saved in the correct location for audit purposes.Ensure client meeting minutes are accurately filed and that all actions are completed.Maintain a complaints procedure and assist with disputes and damage claims.Arrange access for residents for surveys and subcontractor visits.Deal with access problems or issues as they arise.Data and ReportingReview customer satisfaction surveys and raise findings at Contract Review Meetings.Review KPIs