A leading defence company is recruiting for a Network Service Coordinator to support a centralised Network Service Function. Reporting directly to the Network Service Specialist, you will play an important role in supporting the delivery and continuous improvement of network services, working closely with colleagues across Network Security, Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement and make a genuine difference, we would be keen to hear from you.

Key Responsibilities:

• Provide centralised coordination and support across the Network Service Function.
• Support the implementation and continuous improvement of ITIL processes, including Incident, Change and Problem Management.
• Work collaboratively with Network Security, Network Operations, Network Projects and wider business stakeholders.
• Produce and interpret service reports using ITSM tools, identifying trends and opportunities for improvement.
• Contribute fresh ideas and support the development of processes, ensuring effective service delivery across the function.

The Ideal Candidate:

• Holds an ITIL Foundation qualification, ideally V3 or above, with a good understanding of ITIL frameworks and methodologies.
• Has experience implementing ITIL-based practices, including Incident, Change, Problem Management and Continual Service Improvement (CSI).
• Has an awareness of project management methodologies such as PRINCE2, Agile and Lean.
• Demonstrates excellent organisational and problem-solving skills, with the ability to work effectively under pressure.
• Experience within the defence or public sector would be advantageous
• Security Clearance is required, ideally to SC level
• The ability to travel within the UK and Europe when necessary is desirable.

The role offers flexible hybrid working, with arrangements agreed within the team based on project requirements and individual needs. There may also be opportunities for international travel and collaboration.

This position offers a lucrative benefits package, which includes but is not limited to:

• Company bonus scheme, based on company performance
• Strong employer pension contribution
• Opportunity for paid overtime
• Generous flexi leave allowance, with additional days available
• Flexible working arrangements welcomed
• Enhanced parental leave, covering maternity, adoption, shared parental and paternity leave, plus neonatal leave and fertility testing/treatment support
• Excellent on-site facilities, including subsidised meals and free car parking
• Healthcare Cash Plan, providing support with everyday healthcare expenses including optical, dental, health and wellbeing

Please note that due to the nature of the client''s business, only candidates who currently hold full British Citizenship without limitations, or Dual Nationality inclusive of British Citizenship, will be considered. Successful candidates will also be required to complete the relevant security screening.

Please apply via the advert or contact Annabella at Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven''t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.