Social network you want to login/join with:IT Consultant / Senior Client Technical Lead, London

col-narrow-leftClient:

AWD onlineLocation:

London, United KingdomJob Category:

Other-EU work permit required:

Yescol-narrow-rightJob Reference:

cb426cb8ccd6Job Views:

6Posted:

25.08.2025Expiry Date:

09.10.2025col-wideJob Description:

JOB OVERVIEWWe have a fantastic new job opportunity for an IT Consultant / Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges.Working as the IT Consultant / Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention.Working in partnership with a customer relationship manager, the IT Consultant / Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible for resolving technical issues outside of their remit.Working closely with the security and cloud consultancy teams you will guide clients to make improvements to their systems in line with company best practice. This role will entail a mix of client site visits for meetings and ad-hoc technical work as well as time within the office. A minimum of 3 days in London (either at client sites or the Company office) are required.ABOUT YOUYou will be the clients’ go-to person when they need to discuss high-level IT. You''ll have a thorough understanding of their business needs and technical setup, enabling you to provide them with the answers they need. You will have the technical skills to resolve complex issues and provide recommendations and guidance to clients on how the company can help clients achieve more.DUTIESYour duties as the IT Consultant / Senior Client Technical Lead will include:Client Onboarding and Documentation:Work alongside Cloud Consultants and Projects team, to Lead the technical onboarding process for new clients, ensuring smooth and timely implementation of products/services, collaborating with various internal teams as neededDevelop and execute implementation plans, setting clear timelines and milestonesClient Documentation:Create and update technical documentation, user guides, and knowledge base articlesClient Meetings and Roadmaps:Attend meetings as a technical representativeAssist CRMs with creation and updating of IT roadmap and ongoing client conversationsClient Tech Offerings:Ensure clients are kept up to date and expectations are met on company offerings and recommended solutions from Cloud Consulting and Security Teams, including oversight of products and project changes at clientsClient Technical Leadership:Serve as the primary contact for client technical IT queries outside standard Service Desk supportCollaborate with the support and engineering teams to resolve complex technical problems promptlyCANDIDATE REQUIREMENTSExtensive industry experience in a relevant role (Managed Service Provider role preferred)Demonstrable technical skills and certifications in Microsoft cloud technologiesArticulate and professional with excellent interpersonal skills including expectation managementCustomer service-orientation, with the desire to have dedicated clients’ needs centre to everything you doOutstanding oral and written communication skills with the ability to generate client proposals and reports as well as to communicate/ simplify technical information in person, by email or over the phoneAbility to multi-task and adopt a proactive and organised approach, in order to exceed client expectationsA confident, positive, and upbeat demeanour with colleagues and contactsExcellent organisational skills with close attention to detailCompetent in accurately maintaining CRM software with management information, billing data and client linked documentation (MS Dynamics and Power Apps preferred)Desire to work as part of a team, making a valuable contribution to the businessBENEFITSLearning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)Regular career progression reviews21 days (increasing after 3 years’ service) holiday, public holidaysBirthday day off40% off gym membershipGreat pension scheme from day oneCycle to work schemeCentral location, next to a famous food marketA friendly, inclusive, sustainable work environmentRegular social events (tech-infused minigolf and darts, pool, and more!)Electric car scheme after 2 years of serviceBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P13500Full-Time, Permanent Technical Success Manager / IT Consulting Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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