Overview

Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3-4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.Responsibilities

Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity.Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents.Collaborate with internal teams to ensure timely and effective resolution of cases.Qualifications

Proven experience handling Stage 1 complaints and Members Enquiries.Strong written communication and investigative skills.Ability to manage sensitive issues with empathy and efficiency.Comfortable working in a hybrid environment.If you\''re a proactive and detail-oriented professional with a passion for housing and public service, we\''d love to hear from you.

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