The Operations Manager leads the Installation and Service departments, ensuring projects and service contracts are delivered on time, within SLA, and to target profit margins. Reporting to the Managing Director, the role oversees nationwide operations, ensuring high standards of quality, safety, efficiency, and customer satisfaction, Client is based in Hertfordshire so need to be officed based initially then more remote options.
Key Responsibilities
• Oversee delivery of all installation projects and service contracts, ensuring completion to programme, SLA, and budget.
• Allocate work to Project Managers and maintain overall responsibility for project performance.
• Manage Installation and Service teams through regional managers and support staff.
• Ensure all project documentation, RAMS, commissioning, and handover documentation are completed.
• Manage subcontractors and third-party providers where required.
• Monitor operational performance, costs, and KPIs, producing regular reports for senior management.
• Forecast revenue, manage departmental budgets, and support monthly contract reviews.
• Drive process improvements to enhance efficiency, quality, and service delivery.
• Ensure compliance with industry regulations, health & safety standards, and company procedures.
• Maintain strong customer relationships and collaborate with Sales, Design, and Finance teams.
Requirements
• Proven experience in a similar management role within the Fire & Security industry.
• Minimum 5 years’ management experience across Intruder, CCTV, Access Control, and Fire systems.
• Strong understanding of P&L management and financial reporting.
• IOSH Managing Safely or equivalent.
• Advanced Microsoft Office skills.
• Ability to lead teams, manage performance, and deliver excellent customer service.
• Eligible for BS7858 screening and/or SC clearance.
• Full UK driving licence and willingness to travel.