Customer Service Assistant

Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment£ We are looking for a proactive and detail-oriented Customer Service Assistant to support our clients internal and external customers with excellence.

What You Will Do

- Handle incoming phone calls and emails efficiently, directing queries to the right departments
- Prepare and send customer quotations using our ERP system
- Accurately input and process customer orders, ensuring timelines and details are met
- Provide support with order status updates and returns
- Maintain and update CRM records with account and contact information
- Assist Customer Service Representatives and other departments with clerical tasks

What They Are Looking For

- Strong verbal and written communication skills
- A positive attitude and commitment to delivering high levels of customer service
- Ability to work collaboratively with colleagues across the business
- Good IT skills, including Microsoft Office and ERP or CRM systems
- Flexible and adaptable to changing customer and business needs
- Excellent attention to detail and time management

Location

- Based in Banbury close to the M40. This is an office based role.
- Working Hours
- Full-time, Monday to Friday
- Salary up to £29,500 DOE