Trainee Service Advisor

Must have a background in automotive/motor trade or similar

Hours are 40 per week (07.00 – 16.00 & 08.00 – 17.00 on a rota), plus eventually one in three Saturday mornings 08.00-13.00 (paid at overtime).

Salary: £28,000 + Depending on experience + Bonuses

Location: Swansea

Benefits

• Uncapped bonus! Earn hundreds a month!
• Access to a commitment bonus of £600 per annum as well as a company profit shared bonus paying roughly £750 per annum
• Service Advisor Certification and full training
• 22 days annual leave plus the bank holidays.
• Access to a company pension scheme
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand
• Life insurance and sometimes health/medical insurance schemes
• Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
• Discount schemes
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand

This role would ideally be looking for someone with motor vehicle industry experience wanting to develop into a Service Advisor

Objectives

Convincingly convey the image of dealership brand, mediating successfully between the customers needs and desires and the interest of the company.

Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.

Developing into the role of Service Advisor with the daily coaching and mentoring of the Senior Service Advisor.

Reporting:

The Trainee Customer Service Advisor reports to the Service Manager with a dotted line to the Senior Service Advisor.

Key Responsibilities:

• Informing customers of their ongoing vehicle status
• Completion of the Service Certification
• Assisting the Service Advisor with daily duties
• Efficiently and politely dealing with inbound and outbound phone calls within Company guidelines
• Effectively learning the role of the service advisor to encompass:
  • Raising Job Cards
  • Writing orders for repairs
  • Entering additions/changes to customer database
  • Handing over finished vehicles to customers
  • Giving customers detailed explanations on extent of repairs
  • Monitoring whether repairs are being carried out to the required delivery time
  • Actively sell after-sales services to include Service Contracts
  • Discussing and arranging payment with customers
  • Booking in of vehicles to ensure continuity of workshop loading
  • Provide advice on warranties and service requirements
  • In the case of legally required inspections, explaining the necessary vehicle test requirements
• Arrange schedules for MOT/Vehicle inspection

Key Performance Measures:

Effectively and politely liaising with customers regarding their vehicles status

Delivering service excellence at all times

Effectively learning the role of the Service Advisor

Successful completion of the Service Certification

Please call Suzanne on (phone number removed) or submit your CV